F.A.Q.

 

The easy-park.ch desk is accessible when you come out of the lifts on the "CHECK-IN" level before the big pedestrian crossing.

You need to change or cancel your booking by using your customer account.

Changes must be made before 11 p.m. on the day before your departure/return by telephone only on +41 (0)78 935 20 15.

Cancellations must be made at least 24 hours before the care. No refunds will be possible after this time.

We are responsible for any damage to the vehicle's bodywork as soon as we take charge of it until you pick it up provided that a descriptive inventory of the vehicle was carried out at the customer's request when we took charge of it (you can find more detailed information in our terms and conditions).

Thanks to the flight number and landing time that you provided when booking, the valet can check the progress of your flight and arrive accordingly.

Yes, you can come with several vehicles. You will have to make one booking per vehicle.

At the end of the menu "destination/from" you put "N.C." and you enter "0000" for the flight number.

- outward: put a time that is later than the meeting time for the take-off time.

- return: put the time you expect to arrive as the landing time. Do not hesitate to contact the valet to confirm the pick up time on +41(0)78 935 20 15.

Yes. Simply let the secretary know before you leave. They will then make a note of the person's name and mobile phone number on the valet contract (you can find more detailed information in our terms and conditions).

Yes, we can look after all vehicles that do not require specific licenses (up to 9 seats) and whose height does not exceed 2.00 metres.

Our car parks are located in Vernier and Meyrin. It is a maximum return trip of 10-15 kilometres.

Yes, just a photocopy of the vehicle registration certificate or car registration document is enough. You can leave it in the glove box.

No, to avoid having to pay for a motorway pass, you need to take the last exit before the motorway customs and either pass through customs at Ferney-Voltaire or St Julien-en-Genevois depending on where you're coming from.

No, our service only operates on the Swiss side.

You need to book on our website, pay online by credit card and you will receive confirmation and the invoice by email.

If you want to make a booking on the same day as your departure, go to the easy-park.ch desk, which is open continuously from 4:30 am to 0:30 am according to the availability of our parking spaces.

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